How to Recover Past Due Invoice in Sage Desktop


It is true that when an invoice doesn’t get paid on time and later it become burdensome for you. It also wastes your lots of time and effort that goes chasing due to invoices overdue payment. This reduces the amount of time you can focus on all the other important tasks required for running your business.
So, the best strategy for handling delayed invoices payment and maintain positive cash flow is to make paying the invoice as simple and easy as possible. One of the best ways is to use accounting and invoicing software which creates invoices in a well-formatted manner also error-free. It helps you get paid on time without any hassle.
Though your best efforts cannot help you some time because some client or customer doesn’t pay their invoices for any reason. Then you need to follow the mentioned steps that help you to recover past due invoice in Sage Desktop.

Before you begin your procedure to recover an unpaid invoice

There might some incorrect information cause disputes and delays during recovery. Here are some of the pointers you need to check and keep in mind.
  • Check out for your all details and facts
  • Also, check for customer’s details including name, trading name and address are correct or not.
  • Make sure the payment amounts and invoice date is correct.
  • If you want to search the company name then use companies house only.

Ways to ask for payment and follow-up on a past due invoice

An invoice should be submitted within 30-day net invoice payment terms. A Net 30 payment term defines the merchant expects the buyer to make payment in full within 30 days of the invoice date. In case, they are paying on time and the payment is due then you can start the following procedures on how to recover past due invoice in Sage Desktop.

After 2 days- Send an email reminder

  • You need to make sure that you are speaking to the right person and ask a contact name for accounts.
  • Initially offer a friendly reminder and ask normally whether they received the original invoice or not.
  • Attach a copy of the original invoice while sending a reminder email.

After 7 days- Send another email reminder

Just ask friendly that there is any reason the payment hasn’t been paid yet. In case there is an issue with amounts or services kindly outlined in the invoice.

After 24 hours- Make a phone call

Very first you just whether they received the last two emails or not. If yes, then ask directly when they are going to pay past due invoice.

After 7 days- Make another phone call

Be true and reasonable then ask normally why payment has not been made. Kindly update if there is an issue with services. Also, ask when the payment is going to be paid.

After 7 days- send a formal letter from your business point of view

In this mail, you must outline the interest is going apply to the debt and accruing. If they pay soon they may have to pay less as compared to late payment.

How to reach us?

For further assistance or if you have any doubts regarding how to recover past due invoice in Sage Desktop. You can directly contact to Sage Customer service team via the Customer helpdesk. If you want any other information related to Sage software feel free to reach out with experts.

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